PAP2T in SOS mode

Unanswered Question
Jun 28th, 2009

Hi, I just got a PAP2T-Na and wanted to update the firmware to the latest (PAP2T_v5.1.6_fw,1). During the update the window seemed to stall - so, I pressed cancel - and there it was - the device is now in the SOS mode (when network connected it blinks orange 3fast,3slow,3fast). I can't access the web gui, there is no dial tone - the only thing I see on my dhcp server is that it gets a IP when connected.

Is there anything which can be done to recover?

Thanks for any help.

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larrylarry104 Mon, 06/29/2009 - 16:24

Dear Alberto,

thanks for the quick response - I tried and I get an error that the device can't be found. Does it really take the serial number or is it the MAC address which needs to be specified. Are there any other tricks to "hard" reset the device? At least in my case it still responds:

tcpdump -i eth0 -X -s 4096 host 10.20.22.140
tcpdump: verbose output suppressed, use -v or -vv for full protocol decode
listening on eth0, link-type EN10MB (Ethernet), capture size 4096 bytes
16:21:33.892614 IP cabernet.bootps > 10.20.22.140.bootpc: BOOTP/DHCP, Reply, length: 310
        0x0000:  4510 0152 0000 0000 1011 6810 0a14 16c8  E..R......h.....
        0x0010:  0a14 168c 0043 0044 013e 3853 0201 0600  .....C.D.>8S....
        0x0020:  d208 ffac 0000 0000 0000 0000 0a14 168c  ................
        0x0030:  0000 0000 0000 0000 000f 1860 3811 0000  ...........`8...
        0x0040:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0050:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0060:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0070:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0080:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0090:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00a0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00b0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00c0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00d0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00e0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00f0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0100:  0000 0000 0000 0000 6382 5363 3501 0236  ........c.Sc5..6
        0x0110:  040a 1416 c833 0400 0054 6001 04ff ffff  .....3...T`.....
        0x0120:  0003 040a 1416 012a 040a 1416 c806 0844  .......*.......D
        0x0130:  5e9c 0144 5e9d 013a 0400 002a 303b 0400  ^..D^..:...*0;..
        0x0140:  0049 d442 0c31 302e 3230 2e32 322e 3230  .I.B.10.20.22.20
        0x0150:  30ff                                     0.
16:21:33.894890 IP cabernet.bootps > 10.20.22.140.bootpc: BOOTP/DHCP, Reply, length: 310
        0x0000:  4510 0152 0000 0000 1011 6810 0a14 16c8  E..R......h.....
        0x0010:  0a14 168c 0043 0044 013e 3553 0201 0600  .....C.D.>5S....
        0x0020:  d208 ffac 0000 0000 0000 0000 0a14 168c  ................
        0x0030:  0000 0000 0000 0000 000f 1860 3811 0000  ...........`8...
        0x0040:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0050:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0060:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0070:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0080:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0090:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00a0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00b0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00c0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00d0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00e0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00f0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0100:  0000 0000 0000 0000 6382 5363 3501 0536  ........c.Sc5..6
        0x0110:  040a 1416 c833 0400 0054 6001 04ff ffff  .....3...T`.....
        0x0120:  0003 040a 1416 012a 040a 1416 c806 0844  .......*.......D
        0x0130:  5e9c 0144 5e9d 013a 0400 002a 303b 0400  ^..D^..:...*0;..
        0x0140:  0049 d442 0c31 302e 3230 2e32 322e 3230  .I.B.10.20.22.20
        0x0150:  30ff                                     0.
16:21:33.896437 arp who-has 10.20.22.140 tell 10.20.22.140
        0x0000:  0001 0800 0604 0001 000f 1860 3811 0a14  ...........`8...
        0x0010:  168c 0000 0000 0000 0a14 168c 0000 0000  ................
        0x0020:  0000 0000 0000 0000 0000 0000 0000       ..............
16:21:34.144797 arp who-has 10.20.22.140 tell 10.20.22.140
        0x0000:  0001 0800 0604 0001 000f 1860 3811 0a14  ...........`8...
        0x0010:  168c 0000 0000 0000 0a14 168c 0000 0000  ................
        0x0020:  0000 0000 0000 0000 0000 0000 0000       ..............
16:21:37.306083 arp who-has cabernet tell 10.20.22.140
        0x0000:  0001 0800 0604 0001 000f 1860 3811 0a14  ...........`8...
        0x0010:  168c 0000 0000 0000 0a14 16c8 0000 0000  ................
        0x0020:  0000 0000 0000 0000 0000 0000 0000       ..............
16:21:37.306121 arp reply cabernet is-at 00:e0:81:5e:7c:14 (oui Unknown)
        0x0000:  0001 0800 0604 0002 00e0 815e 7c14 0a14  ...........^|...
        0x0010:  16c8 000f 1860 3811 0a14 168c            .....`8.....
16:21:37.306700 IP 10.20.22.140 > cabernet: ICMP 10.20.22.140 udp port bootpc unreachable, length 36
        0x0000:  4500 0038 0003 0000 fa01 7f46 0a14 168c  E..8.......F....
        0x0010:  0a14 16c8 0303 c2e4 0000 0000 4510 0152  ............E..R
        0x0020:  0000 0000 1011 6810 0a14 16c8 0a14 168c  ......h.........
        0x0030:  0043 0044 013e 3853                      .C.D.>8S
16:21:37.306816 IP 10.20.22.140 > cabernet: ICMP 10.20.22.140 udp port bootpc unreachable, length 36
        0x0000:  4500 0038 0004 0000 fa01 7f45 0a14 168c  E..8.......E....
        0x0010:  0a14 16c8 0303 c5e4 0000 0000 4510 0152  ............E..R
        0x0020:  0000 0000 1011 6810 0a14 16c8 0a14 168c  ......h.........
        0x0030:  0043 0044 013e 3553                      .C.D.>5S
16:21:46.061432 IP cabernet.bootps > 10.20.22.140.bootpc: BOOTP/DHCP, Reply, length: 310
        0x0000:  4510 0152 0000 0000 1011 6810 0a14 16c8  E..R......h.....
        0x0010:  0a14 168c 0043 0044 013e b788 0201 0600  .....C.D.>......
        0x0020:  4a4a 0833 0003 0000 0000 0000 0a14 168c  JJ.3............
        0x0030:  0000 0000 0000 0000 000f 1860 3811 0000  ...........`8...
        0x0040:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0050:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0060:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0070:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0080:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0090:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00a0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00b0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00c0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00d0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00e0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00f0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0100:  0000 0000 0000 0000 6382 5363 3501 0236  ........c.Sc5..6
        0x0110:  040a 1416 c833 0400 0054 6001 04ff ffff  .....3...T`.....
        0x0120:  0003 040a 1416 012a 040a 1416 c806 0844  .......*.......D
        0x0130:  5e9c 0144 5e9d 013a 0400 002a 303b 0400  ^..D^..:...*0;..
        0x0140:  0049 d442 0c31 302e 3230 2e32 322e 3230  .I.B.10.20.22.20
        0x0150:  30ff                                     0.
16:21:46.063781 IP cabernet.bootps > 10.20.22.140.bootpc: BOOTP/DHCP, Reply, length: 310
        0x0000:  4510 0152 0000 0000 1011 6810 0a14 16c8  E..R......h.....
        0x0010:  0a14 168c 0043 0044 013e b488 0201 0600  .....C.D.>......
        0x0020:  4a4a 0833 0003 0000 0000 0000 0a14 168c  JJ.3............
        0x0030:  0000 0000 0000 0000 000f 1860 3811 0000  ...........`8...
        0x0040:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0050:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0060:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0070:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0080:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0090:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00a0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00b0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00c0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00d0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00e0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x00f0:  0000 0000 0000 0000 0000 0000 0000 0000  ................
        0x0100:  0000 0000 0000 0000 6382 5363 3501 0536  ........c.Sc5..6
        0x0110:  040a 1416 c833 0400 0054 6001 04ff ffff  .....3...T`.....
        0x0120:  0003 040a 1416 012a 040a 1416 c806 0844  .......*.......D
        0x0130:  5e9c 0144 5e9d 013a 0400 002a 303b 0400  ^..D^..:...*0;..
        0x0140:  0049 d442 0c31 302e 3230 2e32 322e 3230  .I.B.10.20.22.20
        0x0150:  30ff                                     0.
16:21:46.065321 arp who-has 10.20.22.140 tell 10.20.22.140
        0x0000:  0001 0800 0604 0001 000f 1860 3811 0a14  ...........`8...
        0x0010:  168c 0000 0000 0000 0a14 168c 0000 0000  ................
        0x0020:  0000 0000 0000 0000 0000 0000 0000       ..............
16:21:46.313592 arp who-has 10.20.22.140 tell 10.20.22.140
        0x0000:  0001 0800 0604 0001 000f 1860 3811 0a14  ...........`8...
        0x0010:  168c 0000 0000 0000 0a14 168c 0000 0000  ................
        0x0020:  0000 0000 0000 0000 0000 0000 0000       ..............

Thanks a lot.

Alberto Montilla Wed, 07/01/2009 - 07:53

Larry;

Device looks like in SOS mode so should respond to the recovery tool. How are you connecting it? I assume you are connecting everything to the same subnet (I mean PC and ATA).

Otherwise, try again the upgrade.

Regards
Alberto

larrylarry104 Wed, 07/01/2009 - 08:33

Hi Alberto,

yes, they are on the same subnet. I tried it even with a cross cable directly beween my laptop and the device.Any other idea?

Thanks.

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