CUPC 7.0 Loses Voicemail IMAP Password

Answered Question
Jun 28th, 2009
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We are running CUP6.0 with CUPC 7.0. When users change their Corporte Active Directoty password (as they must do evert 60 days), the next time they use this to log in to CUPC, the Voicemail password for used in CUPC preferences for IMAP access to Unity is missing. This is not the same password as their Corp AD account, so reamins unchanged. The users can re-enter their Unity IMAP password, but this is a lttle annoying for them. Anyone else get this problem?


Kerry

Correct Answer by htluo about 8 years 3 weeks ago

This is NOT a problem. The software worked as designed.


CUPC acts as an IMAP client to retrieve voicemail (like email). CUPC doesn't know if the IMAP server is integrated with AD or not. (for example, Unity Connection may or may not integrate with AD).


So the IMAP password is stored locally on the CUPC computer. It has no connection with AD password at all. Whenever you change AD password, the locally stored IMAP password will be "outdated". You'll have to change it manually.


Michael

http://htluo.blogspot.com

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Correct Answer
htluo Mon, 06/29/2009 - 18:30
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This is NOT a problem. The software worked as designed.


CUPC acts as an IMAP client to retrieve voicemail (like email). CUPC doesn't know if the IMAP server is integrated with AD or not. (for example, Unity Connection may or may not integrate with AD).


So the IMAP password is stored locally on the CUPC computer. It has no connection with AD password at all. Whenever you change AD password, the locally stored IMAP password will be "outdated". You'll have to change it manually.


Michael

http://htluo.blogspot.com

kerry1234 Thu, 07/02/2009 - 00:19
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Thanks Michael - a clear reply even though it's not what I wanted to hear!


It's a bit of a nuisance to get users to re-enter there IMAP passwords, when they don't really need to.


BTW your book has been invaluable - are there any plans to update to CUP 7 ?


Kerry

kjowen Fri, 07/03/2009 - 03:13
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Hi Michael


I see what you are saying, but under these circumstances, the user ought to be prompted to change the locally stored IMAP password when logging on to CUPC?

htluo Fri, 07/03/2009 - 07:22
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CUPC has no idea if the VoiceMail system is AD-integrated or not. A password change on logon window doesn't *necessarily* mean a password change on VoiceMail system.


Michael

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