Hunt Pilot then go to Voicemail

Unanswered Question


I need help

My scenario is like this :

External calls coming to (ext.13) if ringing 4 times then go to (ext.17).

If ringing 4 times and no answer then go to (ext.19).

Then if still no answer, the call should go to (ext.17)'s voicemail.

I have created 1 HP 300

the list for that HP is (ext. 17 & ext.19) - Top Down method

therefore from the ext. 13 I set the forward calls no answer to Pilot Number 300.

It works well till the call reaches ext.19

how to configure on CCM to make the call reach ext. 17 Voicemail without touching the Unity ??

CCM 5.x

Unity 4.1

Thanks in advance


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Jaime Valencia Mon, 06/29/2009 - 03:43

You can't, you need to modify the behavior in Unity by using the below method or creating call routing rules.

Route Forwarded Calls by the First or Last Redirecting Number

Cisco Unity supports the option of routing calls based on either the first or last redirecting number when a call is forwarded to Cisco Unity.

Note the following:

This option requires Cisco Unity-CM TSP 8.1(2) or later.

This option is not supported by integrations through PIMG units.

This option can be changed through the Advanced Settings Tool (AST), which is available in Tools Depot.

Call Information Exchanged by the Phone System and Cisco Unity

The phone system and Cisco Unity exchange call information to manage calls and to make the integration features possible. With each call, the following call information is typically passed between the phone system and Cisco Unity:

•The extension of the called party.

•The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the phone system supports caller ID).

•The reason for the forward (the extension is busy, does not answer, or is set to forward all calls). There is also a reason code for Direct Calls.

Cisco Unified Communications Manager SCCP and SIP trunk integrations can also provide the following call information (the choice of first and last redirecting number is set in the Advanced Settings Tool, which is available in Tools Depot):

•Called number

•First redirecting number

•Last redirecting number

Note Cisco Unity can use either the first redirecting number or last redirecting number, depending on the setting in the Advanced Settings Tool, which is available in Tools Depot.

Any reason why you don't want to change this in Unity??



if this helps, please rate

Jaime Valencia Mon, 06/29/2009 - 18:45

You can try the call routing rules for FW calls, pull out the call viewer and create a rule based on the info showed there to send the call to user 17.



if this helps, please rate


This Discussion