I need help
My scenario is like this :
External calls coming to (ext.13) if ringing 4 times then go to (ext.17).
If ringing 4 times and no answer then go to (ext.19).
Then if still no answer, the call should go to (ext.17)'s voicemail.
I have created 1 HP 300
the list for that HP is (ext. 17 & ext.19) - Top Down method
therefore from the ext. 13 I set the forward calls no answer to Pilot Number 300.
It works well till the call reaches ext.19
how to configure on CCM to make the call reach ext. 17 Voicemail without touching the Unity ??
Thanks in advance