06-28-2009 10:18 PM - edited 03-13-2019 06:28 PM
Hi,
I need help
My scenario is like this :
External calls coming to (ext.13) if ringing 4 times then go to (ext.17).
If ringing 4 times and no answer then go to (ext.19).
Then if still no answer, the call should go to (ext.17)'s voicemail.
I have created 1 HP 300
the list for that HP is (ext. 17 & ext.19) - Top Down method
therefore from the ext. 13 I set the forward calls no answer to Pilot Number 300.
It works well till the call reaches ext.19
how to configure on CCM to make the call reach ext. 17 Voicemail without touching the Unity ??
CCM 5.x
Unity 4.1
Thanks in advance
David
06-29-2009 03:43 AM
You can't, you need to modify the behavior in Unity by using the below method or creating call routing rules.
Route Forwarded Calls by the First or Last Redirecting Number
Cisco Unity supports the option of routing calls based on either the first or last redirecting number when a call is forwarded to Cisco Unity.
Note the following:
This option requires Cisco Unity-CM TSP 8.1(2) or later.
This option is not supported by integrations through PIMG units.
This option can be changed through the Advanced Settings Tool (AST), which is available in Tools Depot.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/release/notes/501curelnotes.html#wp507371
Call Information Exchanged by the Phone System and Cisco Unity
The phone system and Cisco Unity exchange call information to manage calls and to make the integration features possible. With each call, the following call information is typically passed between the phone system and Cisco Unity:
â¢The extension of the called party.
â¢The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the phone system supports caller ID).
â¢The reason for the forward (the extension is busy, does not answer, or is set to forward all calls). There is also a reason code for Direct Calls.
Cisco Unified Communications Manager SCCP and SIP trunk integrations can also provide the following call information (the choice of first and last redirecting number is set in the Advanced Settings Tool, which is available in Tools Depot):
â¢Called number
â¢First redirecting number
â¢Last redirecting number
Note Cisco Unity can use either the first redirecting number or last redirecting number, depending on the setting in the Advanced Settings Tool, which is available in Tools Depot.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudg060.html#wp1040786
Any reason why you don't want to change this in Unity??
HTH
java
if this helps, please rate
06-29-2009 06:07 PM
Hi,
Thanks for the info
but I don't want to change the Unity since it will affecting the needs of other users.
Further more, if I change "Route Forwarded Calls by the First or Last Redirecting Number " meaning the calls only can go either to the voicemail of ext. 13 or ext. 19 and not ext.17 voicemail
Thanks
06-29-2009 06:45 PM
You can try the call routing rules for FW calls, pull out the call viewer and create a rule based on the info showed there to send the call to user 17.
HTH
java
if this helps, please rate
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