I have a cluster of IPPCX Premium 4.0(4) and a CUCM 4.2.
Today, All agents can't loggued on the UCCX.
I've updated CTI manager on CUCM and i've verified rmjtapi user.
I've resynchronized JTAPI on IPPCX.
On the Control Center, the CRS engine is partial and the RmCm is in a intialize state.
master and backup server have been reload. The RmCm stay in this initialize state.
As i read in a troubleshooting guide of IPCCX, i've reloaded rm.aef and Cm.aef script.
But RmCm always stay in this initialize state.
What can i do to solve this problem ?