RmCm Subsystem stay in initialize state

Unanswered Question
Jun 29th, 2009


I have a cluster of IPPCX Premium 4.0(4) and a CUCM 4.2.

Today, All agents can't loggued on the UCCX.

I've updated CTI manager on CUCM and i've verified rmjtapi user.

I've resynchronized JTAPI on IPPCX.

On the Control Center, the CRS engine is partial and the RmCm is in a intialize state.

master and backup server have been reload. The RmCm stay in this initialize state.

As i read in a troubleshooting guide of IPCCX, i've reloaded rm.aef and Cm.aef script.

But RmCm always stay in this initialize state.

What can i do to solve this problem ?

I have this problem too.
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Chris Deren Tue, 06/30/2009 - 05:35

Review the MIVR logs for more clues, it's impossible to diagnose this kind of problem without analyzing logs.



Dennis Aston Thu, 07/02/2009 - 16:53

Make sure you can log into the CCMUser page (http://servername/ccmuser). Not sure about 4.2, but on my 4.1(3) UCM if I can't do that I know my Active Directory integration is on the fritz. What kind of auth are you using?


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