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Error: Unable to login as administrator to the Cisco CallManagerExpress at site 'local'.

brian.russell31
Level 3
Level 3

‎06-29-2009 12:04 PM - last edited on ‎03-25-2019 10:38 PM by Community Manager

Hi,

Looking for some help. I upgraded my UC520 at the weekend using the new UC520-7.1.1a-ea file.

After succesful upgrade when I try to login to the ccm i get the following message: Error: Unable to login as administrator to the Cisco CallManagerExpress at site 'local'.

Does anyone know how to get arround this? I have already added the ip http flash:/gui command

and I cant seemto assign a number to the mwi on or mwi off ?

Thanks

Brian

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0 Helpful
13 Replies 13

Steven Smith
Level 7
Level 7

‎06-29-2009 12:07 PM

Try this.

config t

ip http path flash:/gui

If that does not work, can you also provide a dir flash:   ?

0 Helpful

brian.russell31
Level 3
Level 3
In response to Steven Smith

‎06-29-2009 12:24 PM

Hey Steven,

Thanks,

I added the line, wote to mem and reloaded still the same...

Here is the dir flash of the gui directory:


136          0 Jun 28 2009 19:21:40 +02:00 gui
137       4118 Jun 28 2009 19:21:26 +02:00 gui/admin_user.html
138     664796 Jun 28 2009 19:21:28 +02:00 gui/admin_user.js
139       1029 Jun 28 2009 19:21:30 +02:00 gui/CiscoLogo.gif
140        651 Jun 28 2009 19:21:30 +02:00 gui/CME_GUI_README.TXT
141        953 Jun 28 2009 19:21:30 +02:00 gui/Delete.gif
142      16948 Jun 28 2009 19:21:32 +02:00 gui/dom.js
143        864 Jun 28 2009 19:21:32 +02:00 gui/downarrow.gif
144       6315 Jun 28 2009 19:21:32 +02:00 gui/ephone_admin.html
145       4558 Jun 28 2009 19:21:34 +02:00 gui/logohome.gif
146       3978 Jun 28 2009 19:21:34 +02:00 gui/normal_user.html
147      80123 Jun 28 2009 19:21:34 +02:00 gui/normal_user.js
148       1347 Jun 28 2009 19:21:36 +02:00 gui/Plus.gif
149        843 Jun 28 2009 19:21:36 +02:00 gui/sxiconad.gif
150        174 Jun 28 2009 19:21:36 +02:00 gui/Tab.gif
151       2493 Jun 28 2009 19:21:38 +02:00 gui/telephony_service.html
152        870 Jun 28 2009 19:21:38 +02:00 gui/uparrow.gif
153      10230 Jun 28 2009 19:21:38 +02:00 gui/xml-test.html
154       3493 Jun 28 2009 19:21:40 +02:00 gui/xml.template
155          0 Jun 28 2009 19:21:40 +02:00 gui/sn
156      12154 Jun 28 2009 19:21:40 +02:00 gui/sn/handshake.html
157     677128 Jun 28 2009 19:21:44 +02:00 gui/sn/handshake.swf

Hope this helps... does it matter that my voice vlan is 10.54.9.0 as I changed it from the default?

here is running config:

ip http server
ip http port 8080
ip http authentication local
ip http secure-server
ip http path flash:/gui
ip nat inside source list 1 interface Dialer0 overload
ip nat inside source static tcp 10.54.8.4 5021 interface Dialer0 5021

Thanks

Brian

0 Helpful

Marcos Hernandez
Level 8
Level 8
In response to brian.russell31

‎06-29-2009 12:26 PM

The problem is this line:

ip http port 8080

CUE can only talk to CME on port 80. There is no workaround for this.

Marcos

0 Helpful

brian.russell31
Level 3
Level 3
In response to Marcos Hernandez

‎06-29-2009 12:29 PM

Thanks Marcos, I will change and test this.

Do you know how I can assign an extension for the MWI on and off.... For some reason no extension has been assigned?

0 Helpful

brian.russell31
Level 3
Level 3
In response to brian.russell31

‎06-29-2009 12:32 PM

Marcos,

Yes that worked, Many thanks.....

0 Helpful

Marcos Hernandez
Level 8
Level 8
In response to brian.russell31

‎06-29-2009 12:34 PM

You should be able, now that communication to CME has been restored, to add a couple of extensions (directory numbers) and define them as MWI OFF and ON. Look under "Configure >> Extensions".

Thanks,

Marcos

0 Helpful

Steven Smith
Level 7
Level 7
In response to brian.russell31

‎06-29-2009 12:35 PM

You can do this in the CUE gui.

Configure -> Extenions

Add an extension, and under extension type, select MWI

Add the number, under E.164 Reg do neither.

Under MWI mode, select on. 

Add another one for off.

0 Helpful

brian.russell31
Level 3
Level 3
In response to Steven Smith

‎06-29-2009 12:44 PM

Hi,

I have left the default ones once the communications was corrected:

However the MWI on the phones are not showing....Any clues since I think I have enabled it...

Extension Number (primary) :A800...
Sequence Number :56
Extension Type :Message Waiting Indication (MWI)
Extension Number (secondary):
E.164 Registration :
MWI Mode :


0 Helpful

Steven Smith
Level 7
Level 7
In response to brian.russell31

‎06-29-2009 12:55 PM

You could try refreshing the MWI to make the state is correct.

In the CUE gui, go to Voice Mail -> Message Waiting Indicators -> Refresh

You can either refresh all, or a selected user.  This should make the state correct.  You can try leaving a VM as well to see if the state is correct or not working.

If that still doesn't work...

In the CUE gui, go to Voice Mail -> Message Waiting Indicators -> Settings

Verify that Outcalling is checked.

0 Helpful

Steven Smith
Level 7
Level 7
In response to brian.russell31

‎06-29-2009 12:29 PM

From the CUE GUI, try this...

Configure -> CallManager Express

Under hostname, type the IP of the CallManager Express.  This should default to 10.1.10.2.

The web username and password usually default to cisco/cisco.  If this has changed, add it here.  Don't worry about the rest of the fields.

Let me know if that works.

EDIT:

Marcos is correct, it will need to be port 80.  Is there some reason you want to work with it on 8080?

carter.chad
Level 4
Level 4

‎11-27-2009 04:36 AM

Hi...I'm seeing the same error message.  I am running the latest version 8 software on my UC520.  I am log into the web interface but when I click extensions I get the error:

Unable to login as administrator to the Cisco CallManagerExpress at site 'local'.
Details: null

I checked everything in the above posts and my settings look correct.  When I entered the CME IP and user/password I did get an error about the xml login info that is below.  I can modify voice mail settings but that is about it.

Thanks!

Chad

EDIT: solved the issue with a little trial and error.  If I blank out the XML username and password fields then I was able to save sucessfully and login.

0 Helpful

john
Level 1
Level 1

‎12-31-2009 01:44 PM

I had this same symptoms but my fix was different.  The flash:/gui was set correctly in the config but I was unable to access the cme fuctions from the gui.  So I continued troubleshooting. Under Configure ---> CallManager Express, I had a XML username configured "weex"  I don't recall setting this but I am assuming this was the webex account that was created with our webex integration.  I removed the account and was then able to access all of the cme configuration.

0 Helpful

Alan Daniel Chavira Rodriguez
Level 1
Level 1

‎06-24-2010 09:56 AM

I have the same error but everything looks fine, well the part of the flash i do not know

the only similar to gui is that:

GUI-1.0.3.SBN

I have this:

ip http server
ip http authentication local
ip http secure-server
ip http path flash:/gui

port 80

I can't enter to menu configure extensions and phones and I do not why

regards

0 Helpful
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