Can the Call Manager Attendant Console work with Cisco Call Manager Express? or do I need ARC Express?
I need a switchboard operator sofware that can work with Cisco Call Manager Express installed on Cisco 3800 ISR
Your help will be highly appreciated.
No, call manager attendanc console does not work with CCME.
So, you will need something else.
Cisco Unified Enterprise Attendant Console is supported on Cisco Unified Communications Manager Versions 6.0 and 7.0. Cisco Communications Manager Express is not supported.
For CME there is only Arc Express for CME from Cisco Partner Arc Solutions;
Arc Express is a professional Operator Console interface, which provides enterprise class functionality to smaller organizations that are using Cisco Unified Communications Manager Express voice platform.
The system is designed to allow small to medium sized organizations (SMBs) to offer an enhanced level of service to their callers. Arc Express allows receptionists, admin staff and operators to handle multiple calls into the business using a well designed and easy to use interface.
Easy wizard based installation
Audible and visual alerting on new calls
Automatic pick-up option
Multiple queues with on-screen solution
Automatic selection of highest priority call
CLI based call prioritisation
Dialed number (DNIS) call prioritisation
Graphical representation of queues
Busy Lamp Field (BLF) window
Call recall information on returning calls
Alternative contact number hot-key
Calendar module manages on-line diaries
E-mail messages from the console to staff
Compatible with standard spec desktop PCs
Hope this helps!