06-30-2009 12:07 AM - edited 03-15-2019 06:45 PM
Hi,
Can the Call Manager Attendant Console work with Cisco Call Manager Express? or do I need ARC Express?
I need a switchboard operator sofware that can work with Cisco Call Manager Express installed on Cisco 3800 ISR
Your help will be highly appreciated.
Solved! Go to Solution.
06-30-2009 04:32 AM
Hi Emmanuel,
Cisco Unified Enterprise Attendant Console is supported on Cisco Unified Communications Manager Versions 6.0 and 7.0. Cisco Communications Manager Express is not supported.
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/data_sheet_c78-520987.html
For CME there is only Arc Express for CME from Cisco Partner Arc Solutions;
Arc Express
Arc Express is a professional Operator Console interface, which provides enterprise class functionality to smaller organizations that are using Cisco Unified Communications Manager Express voice platform.
The system is designed to allow small to medium sized organizations (SMBs) to offer an enhanced level of service to their callers. Arc Express allows receptionists, admin staff and operators to handle multiple calls into the business using a well designed and easy to use interface.
Key features
Easy wizard based installation
Audible and visual alerting on new calls
Automatic pick-up option
Multiple queues with on-screen solution
Automatic selection of highest priority call
CLI based call prioritisation
Dialed number (DNIS) call prioritisation
Graphical representation of queues
Busy Lamp Field (BLF) window
Call recall information on returning calls
Alternative contact number hot-key
Calendar module manages on-line diaries
E-mail messages from the console to staff
Compatible with standard spec desktop PCs
http://www.arcsolutions.com/north_america/solutions/products/arc_express.aspx
Hope this helps!
Rob
06-30-2009 04:32 AM
No, call manager attendanc console does not work with CCME.
So, you will need something else.
06-30-2009 04:32 AM
Hi Emmanuel,
Cisco Unified Enterprise Attendant Console is supported on Cisco Unified Communications Manager Versions 6.0 and 7.0. Cisco Communications Manager Express is not supported.
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/data_sheet_c78-520987.html
For CME there is only Arc Express for CME from Cisco Partner Arc Solutions;
Arc Express
Arc Express is a professional Operator Console interface, which provides enterprise class functionality to smaller organizations that are using Cisco Unified Communications Manager Express voice platform.
The system is designed to allow small to medium sized organizations (SMBs) to offer an enhanced level of service to their callers. Arc Express allows receptionists, admin staff and operators to handle multiple calls into the business using a well designed and easy to use interface.
Key features
Easy wizard based installation
Audible and visual alerting on new calls
Automatic pick-up option
Multiple queues with on-screen solution
Automatic selection of highest priority call
CLI based call prioritisation
Dialed number (DNIS) call prioritisation
Graphical representation of queues
Busy Lamp Field (BLF) window
Call recall information on returning calls
Alternative contact number hot-key
Calendar module manages on-line diaries
E-mail messages from the console to staff
Compatible with standard spec desktop PCs
http://www.arcsolutions.com/north_america/solutions/products/arc_express.aspx
Hope this helps!
Rob
06-30-2009 05:23 AM
thanks
06-30-2009 04:32 AM
No, call manager attendanc console does not work with CCME.
So, you will need something else.
06-30-2009 04:56 AM
If you are looking for presence type support, you can use the Unified Call Connector, server edition. There are also rumors of an attendant console being built into a future release of this product as well.
06-30-2009 05:15 AM
Hi all, I'm looking for AC for CUCME too.
Check this link
http://www.arcsolutions.com/europe/solutions/products/arc_express.aspx
"Arc Express is a professional Operator Console interface, which provides enterprise class functionality to smaller organisations that are using Cisco Unified Communications Manager Express voice platform"
I'm trying to get an evaluation software.
Hope this help
David.
06-30-2009 09:05 AM
I have installed the ARC Console for 2 of my customers, and it does the job pretty well. I have had some problems here and there, but the Arc support is really good and can usually get them fixed quickly.
The older versions were a pain to setup, however, the newest (2.1 I think) is very easy to setup and has a nice wizard for connection to the CME.
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