Common services UT Manager Process went down automatically

mkareemashraf · ‎06-30-2009

Hello All,

I am using Cisco LMS 3.1.1 in our company.

The UT Manager process went down automatically and when i restarted the process it not coming up.

All other process are working fine.

I want to know for what this process is used for and why it went down.

thanks,

regards,

ashraf

Joe Clarke · ‎06-30-2009

This process is used to facilitate Dynamic UT and the processing UTLite updates from Windows clients. It is pretty important to User Tracking. The utm.log and UTManager.log should indicate why this process went down.

mkareemashraf · ‎07-01-2009

Thanks for ur support.

sir,i attaching utm.log and UTManager.log files for ur reference.

I am unable to figure it out ,why this process went down .

Please help me to bring this process up.

thanks,

regards,

ashraf

mkareemashraf · ‎07-01-2009

Please check the attached files.(UT Manager ,UTM.log)

Note: No changes have been done on the ciscoworks server or on any other devices.

The Processses went down automatically.

thanks.

Joe Clarke · ‎07-01-2009

UDP port 2222 is occupied on this server. You must free up this port, then UTManager can run.