CME+ CUE - How to play an audio file instead of ringback?

Unanswered Question
Jun 30th, 2009
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When a customer calls CME with CUE and dials an extension, a ringing tone is heard by the caller while the call is ringing on the destination phone. It is required to play a marketing message instead of this ringing tone to the calling customer.

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Overall Rating: 4 (1 ratings)
Ajay Singh Tue, 06/30/2009 - 06:12
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Hi Abdul,

You need to create auto attendant scripts on CUE for for caller to here greetings and define the pilot number in that script, so that whenever a user calls from outside, it hits on the pilot number and greeting plays.

You need to make dial peer in CME for this.

hope it helps.


paolo bevilacqua Tue, 06/30/2009 - 09:29
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This is generally done with call centers, not calls to individual extensions.

With B-ACD/AA, CME's 'mini call center', you can do that.

You cannot when calling an individual extensions, better said you would need a custom TCL/IVR script for that.

Ajay Singh Tue, 06/30/2009 - 22:03
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Just to add to the nice post above:

TCL scripts: Need to make on Router and keep the audio prompmts in flash:

IVR Scripts: Createwd in CUE and you can recored your scripts by Phone or PC.

You can go through the doc attached..

Hope this helps



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