06-30-2009 05:31 AM - edited 03-15-2019 06:45 PM
When a customer calls CME with CUE and dials an extension, a ringing tone is heard by the caller while the call is ringing on the destination phone. It is required to play a marketing message instead of this ringing tone to the calling customer.
06-30-2009 06:12 AM
Hi Abdul,
You need to create auto attendant scripts on CUE for for caller to here greetings and define the pilot number in that script, so that whenever a user calls from outside, it hits on the pilot number and greeting plays.
You need to make dial peer in CME for this.
hope it helps.
Ajay
06-30-2009 09:29 AM
This is generally done with call centers, not calls to individual extensions.
With B-ACD/AA, CME's 'mini call center', you can do that.
You cannot when calling an individual extensions, better said you would need a custom TCL/IVR script for that.
06-30-2009 10:03 PM
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