7937 issue with CCM 5.1.3

Unanswered Question
Jun 30th, 2009

I have CCM 5.1.3. When I try to add a new 7937 phone, I do not see it under add new devices. I can 7936 etc, but 7937..

Thanks....

I have this problem too.
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rob.huffman Tue, 06/30/2009 - 05:53

Hi Rohan,

When you don't find the IP Phone model listed in the Device defaults you can either install the required Device Pack (which adds the Firmware as well) or upgrade to a supported later CCM Version. Here is the minimum required device Pack for the 7937 and CUCM 5.1(3);

Cisco Unified CallManager Device Package 5.1.3 (6104-1)

Release Notes

http://www.cisco.com/web/software/282074299/26749/cmterm-devicepack-5_1_3_6104-1_readme.html#_Toc206327231

From this path;

Support> Tools & Resources> Voice and Unified Communications > Cisco Unified Communications Manager Version 5.1 > Unified Communications Manager/CallManager Device Packages > 5.1(3.6104)

Hope this helps!

Rob

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