RTMT 8.1.0.0 install / uninstall / Reinstall = error ?

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Jun 30th, 2009
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Hello,


we do the follow tasks :

- installation of RTMT 8.1.0.0 taken from CCM 7.1.2a.

- uninstallation of RTMT 8.1.0.0 .

- reinstallation of RTMT 8.1.0.0 : we have got an error:

**********************************************************************************

Error

You have a RTMT of version 8.1.0.0 already installed.

you are not allowed to install more than one copy of RTMT of same version on same machine.

RTMT exists at location : NULL

Please uninstall the previous installation and try again.

Press EXIT to quit installation.

**********************************************************************************


Thank you for your help.


./DEWA


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j.sillers Sun, 07/12/2009 - 10:29
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I am getting the exact same message. I un-installed version of RTMT from UCM 7, then tried installing UC 7 to get the UC tabs. But now neither will install because:


You have a RTMT of version 8.1.0.0 already installed.

you are not allowed to install more than one copy of RTMT of same version on same machine.

RTMT exists at location : NULL

Please uninstall the previous installation and try again.

Press EXIT to quit installation.


Why is it located in NULL?? I have seen this message before when the system has RTMT installed under another user but then there is a path designated so I simply use that version.


I tried killing every registry entry I could find for RTMT or Servicability or Real Time Monitoring, but it still gives me this message. There is nothgin in control panel to uninstall.

Beth Verish Mon, 10/12/2009 - 09:12
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I am in the same situation, uninstalled and getting error message when trying to reinstall. Any resolution? Thanks

Beth Verish Wed, 10/28/2009 - 13:57
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I got this fixed, thanks Dwight Bullard at TAC.


Go to C:/Program Files/ Zero G Registry open the file ".com.zerog.registry.xml" in a text editor.


Then delete the entries corresponding rtmt 8.1 (make sure you delete the block of xml tag, and not just the lines)


E.g. remove the below entries












And a corresponding entry in the tag



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