Nuance or Scansoft TTS with IPCCX7.0 Prem

Unanswered Question
Jun 30th, 2009

Hi,

I have to read oracle DB from IPCCX7.0 script, and announce the currency amount and Dates to caller.

Can I use Nuance or Scansoft TTS with IPCCX?

If I don't have TTS is it possible to announce this to do somehow using IPCCX/CRS scripting? How difficult this is using scripting?I am not a java person?

I have this problem too.
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molivere17982 Wed, 07/01/2009 - 04:55

You don't need to have TTS to read back dates. Just use a generated prompt and properly format your dates and currency amounts and the system will read them back.

villarrealed Wed, 07/01/2009 - 06:47

It is possible to read back currency and dates using the built in TTS functionality in UCCX. The process is pretty simple. This document describes the steps used in the editor to both pull the data from the database and generate the TTS. Take a look at the Database Steps section and the Prompt Steps section.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701edstepref.pdf

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