Unity Connection 7 - Media Master Access denied error

Unanswered Question
Jul 1st, 2009
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Running UC7 and when trying to record a new call handler via the Media Master through a phone handset - I get the following error message:

Server Error:

The server reports the following:

Code 23

Description: Access Denied

Anyone else seen this or know how to get round it? I can record the messge via Sound recorder for the time being but I'd like to get this working.



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guy.richard Fri, 07/03/2009 - 05:53
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Have the VoiceMail ports been set with a CallingSearchSpace able to reach the phone ?

Hope that help


davidme Mon, 07/06/2009 - 00:00
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Hi Guy,

Yes - All voicemail is working fine with this exception. Outgoing calls are enabled too.



charlie.russell Wed, 11/11/2009 - 07:19
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I am hitting the same issue. Since I see no more messages I am assuming you were able to figure this one out.

What was the resolution?


davidme Wed, 11/11/2009 - 07:24
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Hi Charlie,

This one was never resolved. The customer is recording files externally and uploading the wav files currently. Good luck with finding the resolution - would love to know what is causing it!


Rob Huffman Wed, 11/11/2009 - 11:20
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Hi Dave/Charlie,

There are some good tips in this doc, many times this problem is due to a lack of TRAP Ports;

Setting Up Playback and Recording Devices for the Media Master


Hope this helps!


charlie.russell Wed, 11/11/2009 - 11:35
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Thanks Rob,

I do have the default TRAP checked and all my ports are setup for TRAP. I have opened a TAC Case on this, we'll see what they come back with.


charlie.russell Thu, 11/12/2009 - 12:56
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Today it is working in IE7. Yesterday it was not working. My theory is that after installing jre-6u7-windows-i586-p.exe, I did not restart my pc until today. That is the only change I made on my pc that could have any relevance. Still does not work in FireFox. Hopefully this will work for you.



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