07-01-2009 02:06 AM - edited 03-18-2019 11:16 PM
Hi All,
I have integrated the CUCM ver 7.0.2 with CUPS ver 7.0.3. Done the following configuration for the IP Phone:
1. Configured SCCP IP Phone in CUCM with DN
2. Configured the End user and associated the configured IP Phone
3 Configured the end user on IP Phone configuration Settings as well as on DN.
4. Configured the IP Phone Service and Subscribed on the Phone.
But when I Press the Services button on IP Phone I am getting the below message:
"You were trying to access IP Phone Messenger service from a device not provisioned on Cisco CallManager server. Please work with your system administrator to get this device configured."
Is there any problem in the configuration? Does anyone know what colud be the problem?
Thanks in Advance......
07-01-2009 03:46 AM
Does the phone model you're using supports IPPM???
AXL config correct??
I would suggest to re-check the whole integration step by step with the config guide.
HTH
java
if this helps, please rate
07-01-2009 05:42 AM
Hi..
The Phone Model is Cisco 7940. I have rechecked the Configuration. Also in presence server checked the System Troubleshooter. It is not giving any error..
I used the Cisco Guide as well as one document for Configuration and Verification. Please find attached Document.Please let us know is there any perticular congfiguration other than that. Which model supports the IPPM?
07-01-2009 05:51 AM
Table 8 Cisco Unified Presence IP Phone Support
By any chance does the user has a blank space in ID?? there was a bug and you had to strip all blanks
HTH
java
if this helps, please rate
07-01-2009 09:53 PM
Hi..
I have checked the compatability Matrix and 7940 is supported. Also in user ID there is no Space. Have you checked the confugration which I have sent. Is it correct? Is there any setting missing?
Thanks in advance...
07-02-2009 04:22 AM
Hi...
Have you got any solution for this..waiting for your reply
07-02-2009 11:09 PM
Hi..
Thanks for the help..The Problem is solved. I missed below settings:
1. In User management--> End User not assigned the Standard CTI Enabled Group to the user.
2. In User Management-->Application User-->IPPM User not associated the Device..
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