We have CTIOS Agent client (actually it is an Cisco CTI that was developped using the SDK to be integrated with our CRM application), and we need to enable the not ready reasons feature. Can someone advise from where the settings need to be done? Is it from the Cisco Agent Desktop Administrator or from the AW configuration? What about the registry settings?
From the other side, any thing needed from our developper to do in the CTI client to have this feature enabled?