Presence Viewer Shows Line Presence Status is Unknown

Unanswered Question
Jul 1st, 2009
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Hello All,

We are using Presence 7.0 and CUCM 7.0, CUCM is integrated with an LDAP server and pulling down the users and this is being propogated to presence. When I run the diagnostive tool everything looks good and all of the users are in presence. When i use the presence viewer I can see all there controlled devices but the lines show presence status of unknown. What might I be missing. Could this relate to the SUBSCRIBE CSS? Thanks

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htluo Wed, 07/01/2009 - 09:52
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1. CUPS7/CUCM7 don't use subscribe CSS.

2. Presence View is not reliable.

3. Did you get phone presence on CUPC?


jeff.singh_2 Thu, 08/13/2009 - 23:43
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Hi Michael

is presence Viewer still unreliable? I have 2 users with contacts - presence and availabilty status updates work fine with cupc clients and end user in the admin page also shows contacts. However in Presence viewer the status is unknown (from own or others perspective) and it shows no contacts. The only correct field it shows is if the client is logged in or not....thanks, Jeff

ivan.garrido Wed, 09/30/2009 - 09:23
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Hi Michael,

I am integrating CUCM 7.0.2 - CUP 7.0.5 - OCS - MOC.

I have 5 user configured in the CUP with presence and deskphone control capabilities but in the presence viewer the line status its still unknown, and when I call to phone of user (active in the CUP) there is'nt event in the MOC about that call...I supoussed that must to have anything? In the other hand, from the MOC when I want to call to another user-phone (active in the OCS and in the CUP) but I do'nt see the option to click and call...

Thanks !!!


Ivan Garrido.

Tommer Catlin Wed, 09/30/2009 - 09:42
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Michael -

is that the subscribe css everywhere? User, Trunk, etc?


Tommer Catlin Mon, 10/05/2009 - 08:41
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oh yeah, he connects. End of the day, all of sudden it went green again to available. I think it has to a firewall.

Tommer Catlin Mon, 10/05/2009 - 08:58
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If you set this to ALL on outbound and inbound, it should not matter then. everything comes in and out on this. unless im mistaken.


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