Need two different languages when using B-ACD

Answered Question
Jul 1st, 2009

Hi,

Just a quick question, how many ACD scripts can I setup on CME??? I have a customer who wants ACD scripts for two different languages on the same CME, is this possible?? Does anyone have a best practice or a setup description??

Thanks,

Eivind

I have this problem too.
0 votes
Correct Answer by Tomoo Esaka about 7 years 5 months ago

Hi Elvrind,

I think this would be a new B-ACD feature request. Current design supports single B-ACD queue script per UC500.

Rgds,

Tomoo

Correct Answer by Tomoo Esaka about 7 years 5 months ago

Hi Elvind,

The B-ACD scripts have been tested in single language only. You can certainly record and copy non-English prompts to the flash:/bacdprompts directory and configure the B-ACD using CCA 2.0.1 or higher, but multi language B-ACD configuration is not something we've tested.

Rgds,

Tomoo

Correct Answer by Steven DiStefano about 7 years 5 months ago

Have you looked at the that document I provided the link to (page 8 starting)?  That seemed authoritative for CME & would probably require adjustment & CLI as well, beyond what CCA support today, which is editing of the Welcome and Transfer recordings only....

BACD_Main.GIF

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Steven DiStefano Wed, 07/08/2009 - 06:50

The Cisco Unified CME B-ACD application is specified by two Tool Command Language (Tcl) scripts: an AA script that handles the welcome prompt and menu choices, and a call-queue script that manages call routing and queuing behavior.

While you can configure the voice prompts, which are on flash:bacdprompts to be any language you prefer (you record them), I never tired to have more than one set of scripts active and registered at the same time.

There is more guidance here, starting on page 8:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html

Eivind Jonassen Wed, 07/08/2009 - 07:14

Hi Steve,

We've created th different AA scripts with two different incoming calling numbers, no problem ;)

But for the call-queue script I would also like to different languages. Is there anyone at cisco where I can send an email to check if this is supported??

Thanks,

Eivind

Correct Answer
Steven DiStefano Wed, 07/08/2009 - 08:13

Have you looked at the that document I provided the link to (page 8 starting)?  That seemed authoritative for CME & would probably require adjustment & CLI as well, beyond what CCA support today, which is editing of the Welcome and Transfer recordings only....

BACD_Main.GIF

Correct Answer
Tomoo Esaka Wed, 07/08/2009 - 09:46

Hi Elvind,

The B-ACD scripts have been tested in single language only. You can certainly record and copy non-English prompts to the flash:/bacdprompts directory and configure the B-ACD using CCA 2.0.1 or higher, but multi language B-ACD configuration is not something we've tested.

Rgds,

Tomoo

Eivind Jonassen Wed, 07/08/2009 - 09:53

Hi guys,

Maybe I'm going about this the wrong way. I actually was just wondering if it's possible to run two queue scripts at the same time so that they can each support their own language, sorry about the confusion.

Regards,

Eivind

Correct Answer
Tomoo Esaka Wed, 07/08/2009 - 10:02

Hi Elvrind,

I think this would be a new B-ACD feature request. Current design supports single B-ACD queue script per UC500.

Rgds,

Tomoo