Just a quick question, how many ACD scripts can I setup on CME??? I have a customer who wants ACD scripts for two different languages on the same CME, is this possible?? Does anyone have a best practice or a setup description??
I think this would be a new B-ACD feature request. Current design supports single B-ACD queue script per UC500.
The B-ACD scripts have been tested in single language only. You can certainly record and copy non-English prompts to the flash:/bacdprompts directory and configure the B-ACD using CCA 2.0.1 or higher, but multi language B-ACD configuration is not something we've tested.
Have you looked at the that document I provided the link to (page 8 starting)? That seemed authoritative for CME & would probably require adjustment & CLI as well, beyond what CCA support today, which is editing of the Welcome and Transfer recordings only....