js88888888 Thu, 07/02/2009 - 11:49

Upon further observation, net stop crmdmgtd never completes and tomcat.exe goes to %100 forever.

I came across this problem while trying to ugprade to CM 4.0.13 and was "helping" the proc shutdown. Obviously the upgrade never happens since now matter what CW services I shut down, some start back up during the pre-instsall phase and tomcat.exe goes %100.

Any other ideas? IS there a debug I can enable?

Joe Clarke Thu, 07/02/2009 - 12:13

Debug won't help at this point. Post a screenshot of your services control panel showing all running services.

Joe Clarke Thu, 07/02/2009 - 12:33

This doesn't show all services on the box, but I do see the Big Brother SNM service running. What does it do? Does it start other services like a watchdog daemon? If so, and if it is configured to start CiscoWorks services such as Tomcat, that could be causing your CPU problem. You should exclude all CiscoWorks services from being managed by a third party watchdog.


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