Solved: Client Matter Code

alexageorge · ‎07-02-2009

I am using a call manager 6.1. I am using Client Matter Code as the authorisation code for a particular partition. The problem I am facing is that, the code is visible when I press the code for initiating a call. Is there any way that I can make this masked (astrik) when the code is pressed.

Rob Huffman · ‎07-02-2009

Hi Alex,

Sadly, this is not possible when using CMC's. The use of CMC's is really meant for Billing/Chargeback type scenarios like in Law Firms when calls relating to a certain file or case should be Billed against that Client via CMC Codes. When you want to Authorize calls via a PIN type code entered by the user, the recommendation is to use FAC's (Forced Auth Codes). When these are entered the Digits "are" hidden :)

Hope this helps!

Rob

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Rob Huffman · ‎07-02-2009

Hi Alex,

Sadly, this is not possible when using CMC's. The use of CMC's is really meant for Billing/Chargeback type scenarios like in Law Firms when calls relating to a certain file or case should be Billed against that Client via CMC Codes. When you want to Authorize calls via a PIN type code entered by the user, the recommendation is to use FAC's (Forced Auth Codes). When these are entered the Digits "are" hidden :)

Hope this helps!

Rob