script issue

Unanswered Question
Jul 2nd, 2009

Hi,


I've added a subflow to a script (Test.aef) to check for open/closed status of a Contact Center.


Problem is that when I dial the number I hear the default script 'sorry we are experiencing system problems....'.


When I run 'reactive debug' I noticed that there is no activity ie script completely fails and does not get to the 'Accept' step.


When I remove the subflow, the script works fine.


Please could somebody check the script/subflow and tell me how this problem can be resolved.


Thanks



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SAN J Tue, 07/14/2009 - 12:37

Try changing the Get XML node to reflect the following instead:


"/descendant::Closed/child::CallCenterStatus"

SAN J Tue, 07/14/2009 - 12:44

Also, I think you might need an "accept" node on the subflow too.


If all fails, I would suggest pointing to a simplier subflow (maybe create one that plays a prompt then ends) to see if that works...process of elimination at this point. Good luck.

SAN J Tue, 07/14/2009 - 12:45

Also, I think you might need an "accept" node on the subflow too.


If all fails, I would suggest pointing to a simplier subflow (maybe create one that plays a prompt then ends) to see if that works...process of elimination at this point. Good luck.

Marwan ALshawi Tue, 07/14/2009 - 13:50

have you done script virification to the variables


go to tool then click virify as i remember


this is normal when you have some times variable in your script but has no variable in the variables section


make sure the variable maping in the subflowp to an existing variable as well


i will check your script later and let you know as well


good lcuk

HTH

gsidhu Tue, 07/14/2009 - 23:52

Thankyou to all who replied to this post.


I resolved the issue by refreshing the child script. I didn't have to make any changes to the script.



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