UCCX 5.0(2). I have 1 (one) CSQ with 2 (two) agents in there.
- Resource Pool Selection Model for my CSQ is "Resource Group"
- Resource Selection Criteria is "Linear"
- there are 2 (two) resource listed: Agent_1 (top-most), Agent_2 (the second one) (particullary in this order)
- application associated with CSQ uses Resource Select step which also works with CSQ
If I make consequtive (not parallel !) calls to this app distribution occured only in round-robin manner:
1st call: Agent_1 is selected
2nd call: Agent_2 is selected
3rd call: Agent_1 is selected
4th call: Agent_2 is selected
5th call: Agent_1 is selected
It happens despite of Agent_1 readiness (in terms of CAD) per test incoming call.
What can be the reason ?
Might it be I need to restart something after updating Resource Selection Criteria for CSQ ?