CME Live Recording Working but get a "Live Record has Stopped" message

Unanswered Question

Hi All,

I've configured Live Recording and its working perfectly.

However, when you press the LiveRcd button, you briefly get a message "Live Record has Stopped". (It does record the conversation and delivers it to my mailbox).

Is this normal?

Many thanks,


Cisco 2821 IOS 12.4(20)T

Cisco Unity Express 7.0.1

I have this problem too.
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Jaime Valencia Fri, 07/03/2009 - 11:36

You might be hitting this bug:


Wrong Display while using LiveRcd softkey


If the call is active between phone A and phone B and phone A presses

the softkey LiveRcd , then the call is recorded however the display

says " Live Record has stopped" which is mis-leading to the users as

they feel the call is not recording but it actually is recording and

phone A gets a message after the call is disconnected.


its a cosmetic bug


Now if the call is active beween phone A and phone B and phone A presses

conference softkey and dials 9200 and presses conference softkey again ,

the call is recorded and phone A gets a message



if this helps, please rate


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