CME Live Recording Working but get a "Live Record has Stopped" message

r.bais · ‎07-03-2009

Hi All,

I've configured Live Recording and its working perfectly.

However, when you press the LiveRcd button, you briefly get a message "Live Record has Stopped". (It does record the conversation and delivers it to my mailbox).

Is this normal?

Many thanks,

Ernesto

Cisco 2821 IOS 12.4(20)T

Cisco Unity Express 7.0.1

Jaime Valencia · ‎07-03-2009

You might be hitting this bug:

CSCsq79034

Wrong Display while using LiveRcd softkey

Symptom:

If the call is active between phone A and phone B and phone A presses

the softkey LiveRcd , then the call is recorded however the display

says " Live Record has stopped" which is mis-leading to the users as

they feel the call is not recording but it actually is recording and

phone A gets a message after the call is disconnected.

Conditions:

its a cosmetic bug

Workaround:

Now if the call is active beween phone A and phone B and phone A presses

conference softkey and dials 9200 and presses conference softkey again ,

the call is recorded and phone A gets a message

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate