I have a H.323 gateway that sends calls to CCM, on its turn , after a translation pattern , th call is forwarded to a unity Conn. Callhandler ( Voicemail Pilot Num) and according to the caller inout digits, the call maybe forwarded to Route Points and then CTI ports , used by an operator console.
My problem is I get strange behaviour on the operator console, I got always the calls in the same queue although forwarded to the right number (we get in the right queue if we calle from internal DN), I suppose that is due to codec negociation since CTI ports work only with G.711.
What happens when the call get tranferred in term of codec negoiciation ? As the call should use G.729 for the first hop( as specified in a voice class) , is there any further negociation at each hop or the first choice is kept til reaching the final destination ( may be I'm telling silly things ) ?
thanks in advance for your help.