My IPCCE is 7.2
Really I am facing a problem regarding the order of variables, and I do not know if what I am looking for it can be done or not:
Already the script built since long time, and it depends on the variables, so we can not change its order (as already the script check for example variable1 as it is the ANI and variable2 as it is the Customer Profile, and so on). So I can not change these things in the script again because I have to go through the script and do a check on every thing.
But at the same time, I need the CTI clien to receive these variables in another order, so for example vairable 1 to be the Customer Profile and variable 2 to be the ANI and so on.
In other words, I need the CTI client to receive the variables in different order than the script, so variable 1 appear as variable 2 and variable 2 appear as variavle 4 (as an example).
Can I do this? How?
See "Configuring the Call Appearance Grid" on page 8-20 of "CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions" Cisco CTI OS Release 7.2(1) May 2007.