We have a new script that we're trying to implement. PSNT caller calls 800 number routed to our CM ingress gateway -> Gatekeeper trunk -> Gatekeeper -> IPCC Enterprise w/CVP. Caller hit's option #1 then #3 which routes the call back out the Gatekeeper -> CM -> to an AT&T IVR service. When calling from an IP phone, works great. When calling via CVP after option #3 there's 16 sec of silence and call drops. TAC has informed us that we need a TCL script on the VXML gateway telling CVP to acknowledge the call and release it to CM? Or something to that effect. Any one experience this issue and have it working? Willing so share their config? Any assistance would be greatly appreciated.
I have this problem too.