CUE Upgrade

Answered Question
Jul 3rd, 2009

Dear All,

While upgrading my cue from 3.1 to 7.0.1 i m facing the the below error.

What can pe possible things i should do to resolve this issue. Your consideration will highly be commendable.

cue# software download status

Download request did not complete successfully.

File retrieval error. Please verify if file is on the server.

Error transferring file : ftp download failed cue-vm-en_US-langpack.nm-aim.7.0.1

.prt1 code: 19 reason:

Available commands are:

# - enter the number for the language to select one

r # - remove the language for given #

i # - more information about the language for given #

x - Done with language selection

Enter Command:13

Language Installation Menu:

# Selected SKU Language Name (version)

----------------------------------------------------------------------

1 ITA CUE Voicemail Italian (7.0.1.0)

2 ESP CUE Voicemail European Spanish (7.0.1.0)

3 ENU CUE Voicemail US English (7.0.1.0)

4 FRA CUE Voicemail European French (7.0.1.0)

5 ESO CUE Voicemail Latin American Spanish (7.0.1.0)

6 ESM CUE Voicemail Mexican Spanish (7.0.1.0)

7 ARA CUE Voicemail Arabic (7.0.1.0)

8 NLD CUE Voicemail Dutch (7.0.1.0)

9 SVE CUE Voicemail Swedish (7.0.1.0)

10 NOR CUE Voicemail Norwegian (7.0.1.0)

11 FRC CUE Voicemail Canadian French (7.0.1.0)

12 TUR CUE Voicemail Turkish (7.0.1.0)

13 * HUN CUE Voicemail Hungarian (7.0.1.0)

14 ENG CUE Voicemail UK English (7.0.1.0)

15 DEU CUE Voicemail German (7.0.1.0)

16 DAN CUE Voicemail Danish (7.0.1.0)

17 PTB CUE Voicemail Brazilian Portuguese (7.0.1.0)

18 KOR CUE Voicemail Korean (7.0.1.0)

19 CHS CUE Voicemail Mandarin Chinese (7.0.1.0)

20 JPN CUE Voicemail Japanese (7.0.1.0)

21 RUS CUE Voicemail Russian (7.0.1.0)

----------------------------------------------------------------------

Available commands are:

# - enter the number for the language to select one

r # - remove the language for given #

i # - more information about the language for given #

x - Done with language selection

Enter Command:x

ui_install scripts executed successfully.

Starting payload download

File transfer error during download. Protocol error code is 3

Error encountered while downloading payload(s)

cue#

Thanks,

Malik.

I have this problem too.
0 votes
Correct Answer by douhanm about 7 years 6 months ago

do you have the language poack file on the server?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
douhanm Sat, 07/18/2009 - 10:37

do you have the language poack file on the server?

tiger_401 Sat, 07/18/2009 - 11:55

sorry i forgot to add it :P.... thanks solved my issue...thanks a lot...

Malik.

Actions

This Discussion