Getting intermittent beeps during a voice call

Unanswered Question
Jul 4th, 2009
User Badges:

Hi,


I have UCM 7.0 and Cisco Unified IP phone 7965G. Whenever I dial some external number I get intermittent beeps during the conversation. Both parties listen to that beep and it comes randomly i.e. sometimes after 30 seconds and sometimes after 2 or 3 minutes.


I checked on Cisco website, they say it might happen if call monitoring or call recording is enabled. I am not using any call monitoring and recording.


Any suggestions.


Thanks.



  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4 (1 ratings)
Loading.
Brandon Svec Sat, 07/04/2009 - 06:22
User Badges:
  • Silver, 250 points or more
  • Community Spotlight Award,

    Small Business, February 2016

Is there a headset involved? It could be a low battery warning.

furqan_ahmed Sat, 07/04/2009 - 06:54
User Badges:

There is no headset involved. Battery is fine, it gets charged through PoE switch.


I have tried calling from different users desks and all are giving the same intermittent beep during the voice call.


Any suggestions.


Thanks.

Rob Huffman Sat, 07/04/2009 - 07:22
User Badges:
  • Super Red, 40000 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Furgan,


Can you please check this Phone parameter that is invoked even if you aren't using any Recording Software;


Recording Tone


Indicates whether a recording tone (often referred to as a beep tone) is enabled or disabled for the phone. If the recording tone option is enabled, the phone plays the beep tone in both directions of every call, regardless of whether the call actually gets recorded. The beep tone first sounds when a call is answered.


You may want to notify your users if you enable this option.



From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration > Product Specific Configuration




http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7942g/7_0/english/administration/guide/62adg70.pdf



Hope this helps!

Rob

paolo bevilacqua Sat, 07/04/2009 - 07:28
User Badges:
  • Super Gold, 25000 points or more
  • Hall of Fame,

    Founding Member

If the recording tone option is enabled, the phone plays the beep tone in both directions of every call, regardless of whether the call actually gets recorded.


Wow, gotta be named Cisco to write something like that.

Rob Huffman Sat, 07/04/2009 - 07:31
User Badges:
  • Super Red, 40000 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hey Buddy,


Yes, that is pretty funky for sure! I couldn't believe that this was the case until I actually tried it out one day in our Lab. I don't know why this would work this way but it does :( Yikes!!


Cheers!

Huff

furqan_ahmed Sat, 07/04/2009 - 07:39
User Badges:

Hi Rob,


Thanks for your reply. I will check the option you mentioned tomorrow and tell you the result.


Thanks.

paolo bevilacqua Sat, 07/04/2009 - 07:39
User Badges:
  • Super Gold, 25000 points or more
  • Hall of Fame,

    Founding Member

May be ..

since there is no way to beep from these external recording solutions, they came up with that.


furqan_ahmed Mon, 07/06/2009 - 04:07
User Badges:




Hi Rob,


I have monitored the call and got the output of debug voice ccapi inout at the time of random beeping. Below is the exact output:


UTC://10400/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

consume mask is not set. Relaying Digit A to dstCallID 0x289F


UTC://10400/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

consume mask is not set. Relaying Digit A to dstCallID 0x289F



Any suggestions.



Regards,


Furqan.


paolo bevilacqua Mon, 07/06/2009 - 05:57
User Badges:
  • Super Gold, 25000 points or more
  • Hall of Fame,

    Founding Member

Can seem a strange question, but is there a woman talking on the other side where beeps are heard ?

Sometime certain high pitched voices can trigger dtmf relay.

furqan_ahmed Sat, 07/04/2009 - 21:10
User Badges:

Hi Rob,


I checked this option. Call Recording option is already disabled. Still, I am getting random beeps during voice call.


Any other suggestions.


Thanks,


Furqan.

furqan_ahmed Mon, 07/06/2009 - 10:50
User Badges:

Hi,


I checked this option. Call Recording option is already disabled. Still, I am getting random beeps during voice call.


I have monitored the call and got the output of debug voice ccapi inout at the time of random beeping. Below is the exact output:


UTC://10400/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

consume mask is not set. Relaying Digit A to dstCallID 0x289F


UTC://10400/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

consume mask is not set. Relaying Digit A to dstCallID 0x289F


Any suggestions.


Regards,


Furqan.

zishannaviwala Thu, 07/09/2009 - 00:12
User Badges:

HI Furqan


Did you get a solution to this issue, even i facing a simillar issue.


Regards


Zishan

furqan_ahmed Thu, 07/09/2009 - 00:56
User Badges:

Hi Zishan,


Actually, I have run the trace on CCM. Secondly, I have enabled debugging on voice gateways and collect some important messages realted to this issue. Actually, This beep is coming from the service provider side. There is some switching issue on provider side.


I am closely working with the provider as well as Cisco. If I found something, I will post it here.


Thanks.

dineshpanwar Tue, 10/20/2009 - 23:21
User Badges:

Hi Zishan,


I am facing the same problem as you were.We have migrated to CUCM 7.1.2 setup from Nortel.

But this kind of behaviour was not observed earlier.


Any clues..

Would really apreciate if you could share the resolution for this.


Thanks!

dineshpanwar Tue, 10/20/2009 - 23:26
User Badges:

Hi Furqan,



I am facing the same problem as you were.We have migrated to CUCM 7.1.2 setup from Nortel.

But this kind of behaviour was not observed earlier.


Any clues..

Would really apreciate if you could share the resolution for this.


Thanks!


furqan_ahmed Wed, 10/21/2009 - 10:40
User Badges:

Hi Dinesh,


Well I have worked with Cisco and Telecom Carrier in this region. I think that this is coming from Provider side as per the voice gateway logs. Futhermore, if you check show controller e1 command on voice gateway, you will find lots of path code violations, and couple of unvailable and severe errors which is due to the frame synchonization loss with the service provider.


In a nutshell, I am still waiting for the Telecom provider to come back to me as they are working on their side.


For your information, it is not the Cisco IPT that is getting beeps. I and others are getting the same thing on their mobile to mobile calls as well as in local calls. This makes us a bit more sure that the problem is from Carrier/ Telecom provider switch.



Regards


Furqan.

Joaquin Muniz Solaz Tue, 07/15/2014 - 05:34
User Badges:

Hi Furgan,

 

We are having the same issue wit a customer, did you get to resolve this issue???

 

Thanks,

Actions

This Discussion