I have CCX Premium 5.0(2)_Build 045.
I am using phone agent with one button login. When the users answers an ACD call with the queue status screen up, the softkeys are overwritten. They have to press the services button again to gain hold and transfer keys. Also the extensions on the screen are overwritten with the status screen. Would like a simple small status of ready not ready on a button? Users now have to press services key again and agin to check status. Users are customer facing so go ready and not ready frequently.