Cisco Agent Desktop issue

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Jul 7th, 2009
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IPCC CRS 4.0(4), Cisco Agent Desktop 6,1(4)Incoming calls are disconnected after one ring, found some error on IPCC Server, ServiceType also not displayed, Thanks for any suggestions.



10:20:24 07/07/2009 MINOR LC4534 SICD40SQL::GetMACList: Could not Get CM Phone MAC List. <Failed to connect to server.>

10:20:24 07/07/2009 MINOR DA0004 GetMACList Could not get csq list, err <4534>, desc<Could not Get CM Phone MAC List>

10:20:24 07/07/2009 MAJOR FCSS4533 DirAccessSynSvr_i::GetMACList Could not get MAC list


11:50:30 07/07/2009 INFO LC0059 LDAPConnectionMgr::EstablishConnection: Connected to LDAP server on <xxxxx.xxx>.

11:50:30 07/07/2009 INFO FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler heartbeat STOP handle is not null!

11:50:30 07/07/2009 INFO FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler Successfully created the heartbeat thread.!

11:50:30 07/07/2009 INFO ACMI0000 AcmiConnectionMgr::EstablishConnection: Successfully connected to server on <x.x.x.x> port <xxxxx>.

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