Cisco Agent Desktop issue

Unanswered Question
Jul 7th, 2009

IPCC CRS 4.0(4), Cisco Agent Desktop 6,1(4)Incoming calls are disconnected after one ring, found some error on IPCC Server, ServiceType also not displayed, Thanks for any suggestions.

10:20:24 07/07/2009 MINOR LC4534 SICD40SQL::GetMACList: Could not Get CM Phone MAC List. <Failed to connect to server.>

10:20:24 07/07/2009 MINOR DA0004 GetMACList Could not get csq list, err <4534>, desc<Could not Get CM Phone MAC List>

10:20:24 07/07/2009 MAJOR FCSS4533 DirAccessSynSvr_i::GetMACList Could not get MAC list

11:50:30 07/07/2009 INFO LC0059 LDAPConnectionMgr::EstablishConnection: Connected to LDAP server on <xxxxx.xxx>.

11:50:30 07/07/2009 INFO FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler heartbeat STOP handle is not null!

11:50:30 07/07/2009 INFO FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler Successfully created the heartbeat thread.!

11:50:30 07/07/2009 INFO ACMI0000 AcmiConnectionMgr::EstablishConnection: Successfully connected to server on <x.x.x.x> port <xxxxx>.

I have this problem too.
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