I was taking my exam at a Vue testing center, and the computer constantly locked up on me. Vue isn't taking responsibility for it, and neither is Cisco. I contacted the testing center and they said that they had to add another server to be able to handle the "load." So, the testing center is taking accountability, but Vue isn't willing to talk to them. What Vue HAS done is submit the complaint to the quality control department, and "supposedly" they would contact the testing center. Even though I have eye witnesses that the system was freezing up, no one is admitting fault. The lock ups made me lose time because it would say freeze at 20:00, unfreeze, and the time would jump to 19:00. It did this several times throughout the test.
Being that Vue is the ONLY testing center for Cisco exams, what recourse does one have? Has this ever happened to you, and what did you do about it?