Unity 4.0 MWI not lit

greggswitzer · ‎07-08-2009

Running Unity 4.0(2) with CCM 3.3(2). Users have been complaining about no MWI light when they actually have messages. I

have had problems in the past where the MWI light was lit on their phones, but they did not have messages, but it was not messages without a MWI light.

Has anyone ran across this before and corrected it?

Thanks

Gregg

Rob Huffman · ‎07-08-2009

Hi Greg,

Have a look through this excellent Cisco doc;

Solutions for Cisco Unity Message Waiting Indicator Problems

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080711ae3.shtml

Hope this helps!

Rob

greggswitzer · ‎07-08-2009

Hi Rob,

Thanks for the link, the document is very

good. The configuration of the MWI is fine. I verified this by dialing the

extension for on and off and they work

as they are supposed to.

For some reason this occurs very intermittently and not always the same extensions. Most of the time it works

fine.