CCX 7.0 license file was not uploaded

Unanswered Question
Jul 8th, 2009
User Badges:


After calling Cisco to get the license file I have added it into the Unified Contact Center Express Administration setup page. I get the following message:

" Error the license xxxxx.lic ,was not uploaded since SQL2K should be installedto enable High Availability feature. Please add High Availability server license after installing SQL2K".

I have checked the CCX server and restarted the SQL server/services.

Does anybody know what is wrong and how to fix it?

Thanks in advance,

Ruben de Haas

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4 (1 ratings)
Jonathan Schulenberg Wed, 07/08/2009 - 11:38
User Badges:
  • Super Bronze, 10000 points or more
  • Cisco Designated VIP,

    2017 IP Telephony

CCX uses MSDE by default. If you want to enable HA you must install SQL 2000 which ships on a separate disc first. If you have done this and are still getting an error, call TAC.

rubendehaas Thu, 07/09/2009 - 04:41
User Badges:

Ok, thanks for you're reply. After a reinstall I still get error messages. I will contact TAC.


This Discussion