- Gold, 750 points or more
I have a customer who uses nine CTI Route Point triggers to route calls to nine scripts which are identical in all respects bar the CSQ to which calls are queued. The applications also use the same Call Control Group.
I sometimes have to modify these nine scripts which can be tedious so I was thinking about replacing them with a single script which uses the Get Call Contact Info to check which number was called and then a switch string step to set the CSQ name.
Can anyone see why this would not be a good idea?