Missing Phoneloads

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Jul 8th, 2009
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Somewhere over the course of upgrading a UC500 to 7.1.1ea the phoneloads and locale files for many of the phones (e.g., 7970, 7931) went missing.  Where can I find them and how do I restore them?  Following the instructions after the upgrade to update to the language files for the current regiion did not work, as the referenced directory is empty.

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Steven Smith Wed, 07/08/2009 - 09:39
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In the 7.1.1 software pack, you should have a tar file called CME-Phone-Loads-7.1.1.tar.

If you open that, you will see the loads sorted into directories by phone type.  Copy of all the files in the directories to the flash on your UC.  You should also keep the files in the same directory structure that exists in the tar file today. (flash:/phones/7931/ etc)

Then verify that the TFTP commands are setup with these new files correctly.

Let me know if you have any problems.

aapexisinc Wed, 07/08/2009 - 10:54
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Dumb question: how do I copy those files to the flash?

Steven Smith Wed, 07/08/2009 - 11:26
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I would get a TFTP client, like pumpkin TFTP.


Place your computer behind the UC

From the command prompt on the UC, you will need to use the copy tftp to flash commands.

UC520#copy tftp flash:
Address or name of remote host []?
Source filename []? test.png
Destination filename [test.png]?
Accessing tftp://
Loading test.png from (via Vlan1): !
[OK - 18054 bytes]

18054 bytes copied in 0.692 secs (26090 bytes/sec)

You can also include names and directories in this as well

UC520#copy tftp:// flash://phones/7915/
Destination filename [/phones/7915/B015-1-0-3.SBN]?
Accessing tftp://
Loading phones/7915/B015-1-0-3.SBN from (via Vlan1): !
[OK - 146463 bytes]

146463 bytes copied in 1.480 secs (98961 bytes/sec)

If the directory isn't there, you might need to create it.

UC520#cd phones
UC520#mkdir 7915

That created flash://phones/7915/

Let me know if you need any more help.

Marcos Hernandez Thu, 07/09/2009 - 10:22
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You can also drag and drop the files from the CCA topology view. Make sure no other TFTP/FTP servers are running on your PC when trying this method.



aapexisinc Thu, 07/09/2009 - 11:22
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I tried to drag and drop from Windows Explorer, but it doesn't allow it.  Am I missing something?  I'm running CCA 2.0.1.

aapexisinc Thu, 07/09/2009 - 12:39
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That worked, although I also had to update the tftp-server configuration commands to reflect the new files.  One last issue, when the phone restarts it reports two errors: 1) DNS Unknown Host; and 2) Error Updating Locale.  Where do I look to fix these?

Marcos Hernandez Sun, 07/12/2009 - 08:28
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Do these errors cause any other issues? Are you trying to localize the system?



aapexisinc Sun, 07/12/2009 - 19:13
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They don't appear to cause any issues, but, then, the phone still worked even when it was entirely missing the load files (it just threw off a couple of errors which you would miss if you weren't looking).  I just don't like unexplained error messages.  The phone is using the default US English.

Steven Smith Mon, 07/13/2009 - 11:54
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Has the phone ever been a locale other than english?

When do you see the DNS unknown host error?

aapexisinc Mon, 07/13/2009 - 12:09
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The phone has never been in a different locale.  The messages appear when the phone registers (or is reset).


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