Managing a Network Center

Unanswered Question
Jul 8th, 2009

I am looking for a good book about managing a network operations center.

I have this problem too.
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Marvin Rhoads Wed, 07/08/2009 - 12:19

I recommend taking a look at "The Visible Ops Handbook". It provides real world examples of implementing an ITIL-based process framework.

For a more comprehensive approach to ITIL (Information Technology Infrastructure Library) itself, you can get the source books (pretty dry reading) or any number of implementation guides that can be seen on your favorite bookseller's website.


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