Giuseppe Larosa Fri, 07/10/2009 - 06:19

Hello George,

for a broader point of view you can look at Service Management in ITIL framework.


the NOC of a big company in this case can be involved in multiple roles: Service assurance, configuration management and so on.

ITIL v3 Service management foundation may be requested/desired for the role of NOC manager

Hope to help



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