Giuseppe Larosa Fri, 07/10/2009 - 06:19
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Hello George,

for a broader point of view you can look at Service Management in ITIL framework.


see


http://itil.osiatis.es/ITIL_course/it_service_management/service_level_management/introduction_and_objectives_service_level_management/introduction_and_objectives_service_level_management.php




the NOC of a big company in this case can be involved in multiple roles: Service assurance, configuration management and so on.


ITIL v3 Service management foundation may be requested/desired for the role of NOC manager


Hope to help

Giuseppe


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