07-08-2009 09:59 AM - edited 03-06-2019 06:38 AM
I am looking for a book about how to manage a network operations center.
07-10-2009 06:19 AM
Hello George,
for a broader point of view you can look at Service Management in ITIL framework.
see
http://itil.osiatis.es/ITIL_course/it_service_management/service_level_management/introduction_and_objectives_service_level_management/introduction_and_objectives_service_level_management.php
the NOC of a big company in this case can be involved in multiple roles: Service assurance, configuration management and so on.
ITIL v3 Service management foundation may be requested/desired for the role of NOC manager
Hope to help
Giuseppe
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