CallConnector Server Call Logging

Unanswered Question
Jul 8th, 2009
User Badges:

Hi all,

We recently deployed CallConnector Server and mobility on our server and deployed all the clients. However, the call logs appear blank for all the users. I opened up the callog.mdb file using Access and sure enough the table is completly empty.

Previously I had been trying to set up logging via a remote service ISI, I am wondering if the logging I configured in there is causing this issue. If so is there a way to reset the logging back to the default. I think my client is happy enough to be able to track calling through the user interface in outlook. Or I may end up creating a query for them through Access on the call log DB used by the CallConnector.

Thanks in advance,


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
ronlewis Wed, 07/08/2009 - 18:26
User Badges:
  • Cisco Employee,

Can you turn on the logging options, make/receive some test calls, then do a report a problem from the Cisco Icon menu within the toolbar, which will give us the client configuration and version numbers.

I can then have someone take a look.

Ron Lewis


jorgediaz77 Fri, 07/10/2009 - 17:47
User Badges:


Thanks but I ended up resolving this by reconfiguring the RADIUS settings to the default. After doing this the logging began working again.




This Discussion