CallConnector Server Call Logging

Unanswered Question
Jul 8th, 2009

Hi all,

We recently deployed CallConnector Server and mobility on our server and deployed all the clients. However, the call logs appear blank for all the users. I opened up the callog.mdb file using Access and sure enough the table is completly empty.

Previously I had been trying to set up logging via a remote service ISI, I am wondering if the logging I configured in there is causing this issue. If so is there a way to reset the logging back to the default. I think my client is happy enough to be able to track calling through the user interface in outlook. Or I may end up creating a query for them through Access on the call log DB used by the CallConnector.

Thanks in advance,

Jorge

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
ronlewis Wed, 07/08/2009 - 18:26

Can you turn on the logging options, make/receive some test calls, then do a report a problem from the Cisco Icon menu within the toolbar, which will give us the client configuration and version numbers.

I can then have someone take a look.

Ron Lewis

Cisco

jorgediaz77 Fri, 07/10/2009 - 17:47

Ron,

Thanks but I ended up resolving this by reconfiguring the RADIUS settings to the default. After doing this the logging began working again.

thanks,

Jorge

Actions

This Discussion