Call Manager 6.1 with DL380G5

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Jul 8th, 2009
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i have a Server " HP ProLiant DL380 G5" with the following hardware specifications :


Product ID: 458565-421

HP BIOS P56 08/03/2008

2048 Memory Configured

Proc 1: Intel 2.66 GHz, 12 MB L2 Cache

And while trying to install Cisco Unified Communication Manager 6.1(3),

After checking the media and passing this step, An Error appeared which is a critical error and it's attached and named as the "first image.

And after that, i insert a Hardware Detection CD "AVVID" and after a while, a new error appeared which is displayed as following :

"This OS version does not support the detected server

Remove the disk and press any key to reboot"


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antonio.vazquez Thu, 07/09/2009 - 00:53
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Have you ever been installed any Cisco product int his platform?


dina.ihab Thu, 07/09/2009 - 01:00
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yes, i did it before. and it was dl380 too & also CCM 6.1 too.

antonio.vazquez Thu, 07/09/2009 - 02:04
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Have you verify that if your part number, it is approved by Cisco to install this software. Although you have purchased a DL380G5, there is several part numbers associated to this model where it could change the processor speed, how much memory is installed,...

I have the same problem with a DL320 and I cannot install an IPIVR because processor speed was diferent that the processor speed that was approved by Cisco for this model.


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dina.ihab Thu, 07/09/2009 - 06:42
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This the Part Number of the server :


is this model supported by cisco to install the Call Manager 6.1 ?

and how can i know that and be certain through a document from Cisco ?


dina.ihab Thu, 07/09/2009 - 07:03
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the part number stated in the previous is not the right one.

the right one is stated in the first message which is : 458565-421


Ahmed Elnagar Sun, 07/12/2009 - 03:13
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I can see that in the document there are P/N for CM software that includes DL380 "CM6.1-K9-380G5"...Does this mean that these servers require special version of CM software other than the version for MCS??

antonio.vazquez Sun, 07/12/2009 - 22:47
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no there is a equivalent between MCS and HP server. The software is the same because both servers are the same (MCS with Cisco Logo & HP with HP Logo)



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