occasional fax issues

Unanswered Question
Jul 9th, 2009

Hello everyone. I wanted to check with you all to see if you have seen an issue I am having. I have several fax machines connected to an fxs module in a CME router. Occasionally, enough to be a bother, you have to reset the fax machines (not all at the same time, it varies to which one it will be), because it will give a busy signal on the line and it doesnt seem to drop the busy signal. I have two different models of xerox fax machines, plus one sharp fax machine. An outside company has recommended that I get analog lines run to the faxes instead of going through the CME. Is there anything I can do to fix this sort of issue?

I have this problem too.
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Nicholas Matthews Mon, 07/13/2009 - 09:20

There was a bug in SCCP software that caused something very similar to this. I would try upgrading to 12.4(20)T3 or so, and I think that will resolve your problem.

hth,

nick

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