Agent statistics to be disabled for CAD

Unanswered Question
Jul 9th, 2009


i have a unique requirement where my customer wants the agent statistics to be displayed for the CAD supervisors but not for the CAD Agents.

i am using IPCC 7.2 with CAD and CSD

is there a way we can achieve this.

I have this problem too.
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Overall Rating: 4 (1 ratings)
david.macias Fri, 07/10/2009 - 04:01

Wouldn't just be able to remove that button from the agent's using CAD administrator?


Excellent answer. It does remove all 4 real time reports from the agent, including their call record for th eday/week (from RASS), but if you are ok with that, removing the button is simple. I would copy your workflow and give it another name, remove the button and assign that workflow to a couple of test users and see how it goes.

Points awarded, David.




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