Ahh, thank you.

I thought i can queue the call to different skillgroups in one node!

So i will ad another "Q2SG" after the first and set lower priorities for that.

greetings

Christian

>and set lower priorities for that

Caution on priority. Are you going to queue the call to another skill group in an "overflow" scenario. Is that other skill group a target for a different set of calls, and you want these overflow calls waiting in queue to be jumped by new calls coming in?

FYI - when you queue to one skill group for some time then attach the timeout to another queue to skill group, unless you specifically dequeue the call, the call remains queued at the first skill group. Which is probably what you want, anyway.

Regards,

Geoff

Based on the original comment it does sound like he wants to keep the call queued to the first SG and add additional SGs. Specially since he was using a single QtoSG node. Regardless, good word on caution about priorities, they can sometimes work great and other do something complete backwards of what you were expecting.

david