Phone dont stop ringing when goes off hook

gariusmar · ‎07-10-2009

Hi,

We have a problem in a branch office. Sometimes when a phone is ringing an the employee get the phonecall and goes off hook the phone dont stop ringing and the call isn`t connected. Or in the other way the employee would like to place a phonecall and goes off hook he dont get any dialtone.

Any idea about this issue ?

Best Regards,

Martin

chrisluven · ‎07-10-2009

Sounds like a problem with the physical hook of the phone.

Try to tap on the hook-button of the phone a little bit harder when this happens again.

I know this with some older 7940 and 7960.

When they are out of warranty, open thm and clean the mechanical part of the hook, before reassebling use a LITTLE amount of grease to put it on any moving part of the hookswitch.

I hope this helps

Greetings

Chris