Need help with IVR script. How I can reuse recored prompt by other script

webstd.design · ‎07-10-2009

I have script that can record voice. But script creates only temp prompts with dynamic name like 1247228077715@4d0c30.wav.

How I can make script to save prompts with static name like "myprompt"?

Thank you very much!

webstd.design · ‎07-10-2009

up

Jonathan Schulenberg · ‎07-10-2009

You will need to authenticate a user within the script (either statically in the code or interactively to the caller) and then upload it to the Prompt Repository.

Once there any script can call it identical to a manually uploaded prompt.

webstd.design · ‎07-11-2009

what pallet/icon should I use in CRS Editor to save recorded prompt with static name?

webstd.design · ‎07-12-2009

any answer?

Jonathan Schulenberg · ‎07-13-2009

The User and Document steps are explained in the Step Reference Guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701edstepref.pdf

Also, as I have mentioned on this forum many times, saving anything to the disk directly is not supported. You will not be able to do this starting in 8.0. Uploading to the document repository is your only supported option.