cisco switch 2960 is not found by NAC manager

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Jul 10th, 2009
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i am facing a problem when i add a 2960 switch to the NAC manager switches. I checked the log and i found the following error: cisco SNMP trap event is received from switch [] which is NOT in our database

Note that i was using the ios: c2960-lanbase-mz.122-44.SE3.bin

then i upgraded the ios to the following:


same problem still exists

Please also note that i configured a 3750 switch (in the same subnet the same way and it was added successfully.

Can anyone help?


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Lucien Avramov Sun, 07/12/2009 - 20:42
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Please open a TAC case, it can be added manually in the database. Something have gone wrong on the database.

Mustafa Al Housami Thu, 07/16/2009 - 02:58
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i solved the problem:

the c2960 switches were not identified by the NAM database

So i entered to Device Management -> Clean Access -> Updates and i clicked on "Update"

so it updated its database and the c2960 are recognized now by the database


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