IVR on Contact Center 7.0 can you route to Directory handler?

Unanswered Question
Jul 10th, 2009

On main script they want to dial by ext at any time and dial ext 5 to drop to diretory handler to dial by name. Is this possible?

I have this problem too.
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david.macias Fri, 07/10/2009 - 08:16

The part which might not be possible is the dial any time part... you will probably have to ask if you want to dial by extenion press 1, to dial by name, press 5, etc.


ps: I've not touched an UCCX in a few years, so I don't know what fancy new features you young'ins have with UCCX 7.

Jonathan Schulenberg Fri, 07/10/2009 - 09:37

This can be done using a Get Digit String step. Prompt the user and get their input (one or more digits) with this step.

Next, add an if step and evaluate whether the string value length is greater than one. If it is, attempt a Call Redirect to that string value.

Example: IF (exampleVar.length() > 1)

If it is a single character length, use the Switch step to deal with each individual selection option.


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