Manually Switch Between Open and Closed Attendant

Unanswered Question
Jul 10th, 2009

Is there a way to allow users to manually switch the auto attendant from an open version to a closed version? Night Service doesn't seem like it would be what i want but maybe it is and i just don't understand how it works...


Thanks Much!

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Marcos Hernandez Fri, 07/10/2009 - 15:02

There is no way to do this. You would have to use night service and program a night service code to manually enable or disable the schedule. Here is a configuration tip. You could use different call forward targets pointing to different AA CUE scripts.


https://www.myciscocommunity.com/docs/DOC-1419#TimeBased_Call_Handling_Using_Night_Service_


Also, if you just want to play a prompt after hours, here is a way to do it:


https://www.myciscocommunity.com/docs/DOC-1400#Can_UC500CME_be_configured_to_play_a_default_prompt_when_dialing_an_extension


Thanks,


Marcos

mloraditch Mon, 07/13/2009 - 05:42

Marcos,

I actually came up with a way to do this. I need to test but I don't see how it wouldn't work. I've setup an extra line on the phone and set all incoming calls to it. I've setup 2 AAs one that is always open and one that is always closed. I am going to have the users then CFwdAll from the extra line to the day or night attendant. It'll require a little bit of education but should do just what this customer wants.


Thanks for your assistance!

Marcos Hernandez Mon, 07/13/2009 - 07:39

That would work, but it would not be automated. You would be relying on the user's habit to do it.


Thanks,


Marcos

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